Assessments + Workshops
Targeted Add-Ons
Brand—Experience Audits
Audit-based
Evaluate specific touchpoints, journeys, or campaigns to identify strengths, gaps, and opportunities.
Ideal for: Brands that want a focused, actionable assessment without a full-scale engagement.
What’s included:
Review of customer, member, or partner touchpoints
Analysis of brand and experience alignment
Recommendations for improvement or next steps
Outcome: Clear, actionable insights that guide decisions and prioritize what matters most.
Workshops & Alignment Sessions
Workshop-based
Short, structured sessions designed to align teams, solve discrete challenges, or co-create next steps.
Best for: Teams that need focused collaboration to achieve alignment or define priority actions.
What’s included:
Facilitated workshops for leadership, cross-functional teams, or stakeholders
Problem-solving and decision-making sessions
Actionable outputs and next-step alignment
Outcome: Teams aligned around priorities, decisions clarified, and next steps ready for action.
Spatial & Experience Assessments
Assessment-based
Review physical spaces — stores, restaurants, offices, event spaces, etc — to understand atmospheric effects on visitor perception and experience.
Ideal for: Organizations looking to optimize spaces to reflect the brand and improve experiences.
What’s included:
Observation and evaluation of environments
Identification of friction points or enhancement opportunities
Recommendations for design, layout, or experience improvements
Outcome: Optimized spaces that align with your brand, enhance experiences, and drive impact.